Frequently asked questions

Our advanced self-service automation technology evolves self-service devices into touchless access control with the ability to detect an individuals vital signs. HealthGate complements our aviation solutions with a focus on ensuring the safely of stakeholders and hygiene of public areas.

Vital Sign evaluation

Touchless technology

Triage questions and expert referral

Accuracy & technology



Vital Sign evaluation

How is body temperature measured?

The Elenium Sensor Array detects temperature and has configurable parameters defining normal or fever conditions. Temperature sensing is achieved using a near-infrared camera and a thermal sensor. The near-infrared camera output determines the position of a person’s forehead in a frame. The location of the forehead, tear duct and temple are then mapped and provided to the thermal sensor.  The risk of measuring the temperature from a different person is minimised and is not impacted by a foreign object such as a cup of coffee.

Does HealthGate work with a face mask?


Touchless technology

Why do we need touchless self-service? 

The World Health Organization (WHO) highlights studies confirming contaminated hands can be vehicles for the spread of certain viruses and bacteria, noting that the organisms can survive on hands for up to 60 minutes and, in certain circumstances, up to three months.

How can the device be controlled?

Individuals can choose to interact as they feel comfortable or according to their physical ability with either voice, movement or mobile phone interaction.

How does voice recognition work?

Jointly developed by Amazon Web Services and Elenium for loud environments, our patent pending approach to voice recognition distinguishes voices in busy environments like airports, hospitals, or medical centres by combining multiple types of sensors, including proximity sensors, cameras and multiple directional microphones. 

Can voice recognition work in loud environments?

Yes, view the demonstration 

How does movement detection work?

The patent pending head control technology uses a machine learning classifier to find a point of interest on a person face as an anchor point. When the user moves their head the cursor of the kiosk follows accordingly.  The interaction is intuitive with no training required by the user.

Can interaction be managed via a mobile phone?

Yes, with our BYOD function, individuals engage and complete the health declaration questionnaires using their own devices . Vital sign detection is performed on arrival at the premises. Biometric facial recognition and contactless ID scanning is supported as an option.

Triage questions and expert referral

What questions can be asked?

The solution offers the ability to include a question/answer process as part of the access control process. These questions can be configured based on your own requirements. Questions typically focus on recent travel history and generic health questions.

What happens if an individual displays symptoms of illness?

As an option high quality video conferencing can support remote agent interaction or an on-site medical expert could be alerted. The Elenium Sensor Array provides high quality video and voice teleconferencing.  Amazon Chime is a communications service used to power real time remote communication scalable over an internet connection.  It enables migration of telephony workloads to AWS. AWS Voice Connector supports inbound calling and outbound calling.

Accuracy & technology

Is HealthGate a medical device?

Yes, Elenium HealthGate is entered in the ARTG, 355032.

Where is HealthGate manufactured? 


How has HealthGate been tested?

HealthGate has been extensively tested in our R&D Lab in Melbourne. Additionally it has been tested in a variety of environmental scenarios, indoors and out. In the field it is currently in use in Airports and Hospitals. 

How are fluctuations of ambient temperature controlled?

Changes in ambient temperature during operations  caused by environmental factors can dramatically affect the reading. HealthGate measures changes to ambient conditions and applies a compensating calculation to the result. The thermal sensor is housed within a protective thermal barrier that minimises the impact of changes to ambient conditions.

How is HealthGate calibrated?

HealthGate continually self-calibrates by using “healthy persons” as the reference point for ongoing calibration. This approach conforms with FDA approved methods for calibration and drift adjustments ensuring ongoing accuracy once in the field.

What is the thermal camera resolution?

The resolution is 384×288 providing a high resolution sensor able to achieve high specificity, meaning it detects more temperature points on a person’s face including tear ducts, forehead and temple.

Does HealthGate comply with any standards?

Yes,  compliant with ISO IEC 80601-2-59 standard for thermographic febrile skin detection.

How close does an individual need to be to the device?

Temperature  can be determined within a 2-3mm facial area of interest from 0.5meters.


Where can HealthGate be used? 

This solution can be used in numerous locations,  including airports, hospitals, care homes, public buildings, office blocks and at events. HealthGate is certified to work in a room temperature range of 18 – 24 degrees celsius.

Can HealthGate be used with my existing self-service devices? 

The touchless and vital sign modules, working separately or together are combined into an Elenium Sensor array. It works on Elenium devices as well as on self-service devices from other providers.  We have designed it for easy integration.

Can the device be moved around?

Yes, a ruggedised suitcase can house the solution, ideal for outdoors conditions like access control to building sites or mines and HealthGate can be delivered as a portable kiosk with hot swappable battery or desktop podium.

Where is HealthGate currently being used?

The solution is currently deployed at several hospitals and public facilities across Australia and America.

What form factors are available? 

All product options can be seen here.

How soon can I order?

Orders are currently being delivered with a six week lead time, please email for further information.

Where I can see a demo of HealthGate?

Please look at our YouTube channel for demo’s and deep dives into the product particulars. 


How is an individuals privacy respected? 

HealthGate and AWS hold no identifiable personal data. Our solution is designed to work with the data requirements of the customer and all data would be held by the customer as per their agreed and published privacy process, regional regulations and country law. 

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